I spent 2 weeks in Nepal.
So Nam seemed to be a very nice guy from the beginning. He has done his best to fulfill all our requests and wishes, which is not easy with a group of 20 persons. However, he was always flexible. During a week trek to ABC several times I had the occasion to chat with him, and I learned a lots about local people, their habits and traditions. So Nam, you made my stay in Nepal really unforgettable. After the group left, I stayed another night in Kathmandu it was no trouble for So Nam to come with me and show me some part of the city, which I have'nt seen yet.
The services of the agency besides So Nam were good. There was no trouble at any place with the accommodation. ( So Nam helped us to change as well, when we we did'nt like at one place the room, because we found it a bit small - he was really always there for us) Since one day we were travelling a lot to Chitwan, and we were really tired after couple of hours of rafting and few hours on the bus, it would be very much appreciated, if we did'nt have to wait long time for the dinner. Unfortunately it took about 2 hours to serve us the dinner. (Maybe we could write down the order on the bus for example and So Nam could order it through the phone - and once we arrived there, it could have been served.)
The hotels we stayed at, they were basic, there was everywhere wifi available - I never used it, they were clean, breakfast at some places very good, others a little bit lower quality, but still good and no reason to complain. I plan to return to Nepal in a year or so, and I already know, whom to contact, and I am sure, I will have an unforgettable experience again.